Register for a New Account
How do I register for a new account?
To register for a new account, please contact your local parish, school, or location where you serve for proper registration instructions.
The registration link for VIRTUS is: www.virtusonline.org
Usernames, Passwords & Existing Accounts
How do I retrieve my User ID and/or password?
If you cannot log into your account, do not register for a new one.
If you need assistance with your password or User ID, click HERE and follow the prompts.
I can't access my existing account. Should I create a new one?
No. Do not create a new account.- Contact your parish, school, or location for assistance, or
- Fill out this form HERE, and a VIRTUS Helpdesk representative will contact you via email.
Are User IDs and passwords case-sensitive?
Yes. Both the User ID and password are case-sensitive and must be entered exactly as they were created.
I reset my password but still can't log in.
After resetting your password:
- Click HERE and log in from the VIRTUS homepage.
- If you still need assistance, contact the VIRTUS Helpdesk HERE.
Inactive or Suspended Accounts
What should I do if my account is inactive or suspended?
Please contact the local coordinator at the parish, school, or location you are affiliated with for assistance activating or removing the suspension from your account.
Note: The VIRTUS Helpdesk cannot activate or unsuspend accounts.
Training Sessions
How do I view or register for an upcoming training session?
To view or register for upcoming sessions, click HERE.
Because each diocese or organization maintains its own training requirements, please contact your local coordinator at the parish, school, or location where you serve for additional assistance.
Transfer an Account
Can I transfer my account to another diocese or organization?
Yes, if the new organization accepts the VIRTUS safe-environment training you previously completed.
Your account may be transferred from your original organization.
Submit your transfer request HERE.
Email Questions
How do I unsubscribe or inactivate email notifications?
To be removed from email notifications, you must contact your diocese, local parish or school directly.
Note: The VIRTUS Helpdesk cannot make these changes.
I'm not receiving monthly bulletin email reminders. Can this be fixed?
Because each diocese or organization manages documents individually, please contact your local coordinator. They can review your account and verify your information.
Can my email address be used for more than one account?
It is best for each account to have a unique email address.
Sharing an email address (e.g., spouses or family members) can cause login and security issues, especially when recovering passwords.
How do I update my email address or contact information?
You can update your information:
- On your Home Page under "My Info", or
- By clicking "Update My Account" in the upper right corner (depending on system setup).
If you cannot access these options, contact your local coordinator for assistance.
Printing Certificates & Attendance Credit
How do I print my training certificate?
If your training is complete, you may download and print your certificate by following these steps:
- Log in to www.virtusonline.org
- From the Home tab, locate Training History, My Compliance History, or Training Compliance under the Training tab.
- Click the star inside the certificate image.
- In the Status column, click the certificate icon.
- The certificate will open.
- Save or print the certificate.
Note: If you do not see the Training History or certificate icon, contact your local or diocesan coordinator.
The VIRTUS Helpdesk cannot email certificates.
How do I receive credit for attending a live session?
Attendance credit is managed by each diocese or organization. Please contact your local coordinator.
Note: The VIRTUS Helpdesk cannot approve training attendance.
Issues With an Existing Account
I don't see any training available when I log in.
Training assignments and registrations are managed by each diocese or organization.
Contact your local coordinator for assistance.
Note: The VIRTUS Helpdesk cannot add training to your account.
My training module won't play or advance.
Possible causes:
- A question was answered incorrectly and must be corrected.
- A firewall may be blocking video playback.
- Cache and cookies may need to be cleared.
Suggested Fixes:
- Log out of VIRTUS and log back in to www.virtusonline.org.
- Open a different internet browser (e.g., Safari instead of Chrome).
- Clear your browser's cache and cookies.
- Restart your computer.
If the issue continues, contact the VIRTUS Helpdesk HERE.
Background Checks
I have questions about background checks.
Some dioceses and organizations integrate background checks with VIRTUS registration.
For questions, contact your local coordinator at the parish, school, or location where you serve.
If tokens are required, all questions must be directed to your local coordinator.
I'm having trouble completing the background check. What should I do?
If you experience difficulties online or in person, or are unsure what information to enter:
- Contact your local coordinator, or
- Contact the background check company's support team directly.
If tokens are required, all questions must be directed to your local coordinator.
Code of Conduct & Policy Questions
I have questions about the Code of Conduct or policies.
Each diocese or organization has its own policies and requirements.
Questions related to policies or training requirements must be directed to your diocese or organization.
Note: The VIRTUS Helpdesk does not have access to individual policy information.
Still Need Help?
I can't find my question. How do I contact the VIRTUS Helpdesk?
After reviewing the Online Help and FAQ section, you may submit your question using the Online Helpdesk Email Form.
